Payment Policy

How do I make payment for a purchase?

RaffelDeals offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that RaffelDeals's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use PayTm, Internet Banking, Gift Card, and Cash on Delivery to make your purchase.

RaffelDeals also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards.

Are there any hidden charges when I make a purchase on RaffelDeals?

There are NO hidden charges when you make a purchase on RaffelDeals. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay for a particular product, in additional you may have additional discount by entering an active and valid gift cards or discount coupons, or promotions that you may have at the time of placing an order.

Delivery charges may be extra depending on the product, and the delivery location.

Tax are applied as per the standard GST (State & Central) / or IGST policies whatever is applicable for a particular product.

What is Cash on Delivery?

If you are not comfortable making an online payment on RaffelDeals.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and sometime Cards issued in USA.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on RaffelDeals?

Your online transaction on RaffelDeals is secure with the highest levels of transaction security currently available on the Internet. RaffelDeals uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on RaffelDeals are processed through secure and trusted payment gateways managed by leading banks.

Do we store your payment information at RaffelDeals?

NO, we do not store any payment information such as credit / debit cards, payment profiles etc. at RaffelDeals. This is also a reason why we ask our customers to enter the payment information every time while placing an order. The information you entered during checkout is only used to transmit to bank for payment processing,

Fraud Management?

RaffelDeals realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In an event of situation where our internal mechanism are unable to detect a fraud, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

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