Shipping & Returns

  • What are the delivery charges?
Delivery charge varies with each Seller.,  incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery  charge helps them offset logistics costs. Please check your order summary to understand the delivery  charges for individual products.

  • Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your  order and the date of delivery, which is based on the timelines shown on the product page. In this  case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays  and this is factored in to the delivery dates.

  • What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business  days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
  1. The Seller offering the product
  2. Product's availability with the Seller
  3. The destination to which you want the order shipped to and location of the Seller.

  • Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on RaffelDeals?

There are NO hidden charges when you make a purchase on RaffelDeals. List prices are final and  all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's  shipping policy.

  • Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are  interested in. Delivery times are influenced by product availability, geographic location of the Seller,    shipping destination and the courier partner's time-to-deliver in your location.

  • Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know  whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will  be used to check for serviceability.
  1. Whether your location can be serviced or not depends on
  2. Whether the Seller ships to your location
  3. Legal restrictions, if any, in shipping particular products to your location
  4. The availability of reliable courier partners in your location
  5. At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
  • Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash  as payment at the time of delivery.
 
Our courier partners have limits on the cash amount payable on delivery depending on the destination  and your order value might have exceeded this limit. Please enter your pin code on the product page  to check if CoD is available in your location.

  • I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once  you have initiated a return. 
 (or) simply go to My Account, Orders -> Then Click on Return

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